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Black Book of Outsourcing How to Manage the Changes. Wiley, 2005.
- Sales Rank: #122229 in Books
- Published on: 2005-05-02
- Original language: English
- Number of items: 1
- Dimensions: 9.11" h x 1.39" w x 6.44" l, 1.29 pounds
- Binding: Hardcover
- 384 pages
Review
“…a comprehensive introduction…” (Supply Management, 6th October 2005)
From the Inside Flap
This handy guide presents an intelligent overview of the costs and benefits of outsourcing, its uses and applications, and the processes used to manage it. Endorsed by industry experts, it demonstrates how to deal with outsourcing as an emotional and political issue, shows how to update your business strategies to take advantage of outsourcing opportunities, and provides a wealth of resources for those who want to build a successful career in the outsourcing industries.
Outsourcing is a hot topic among business leaders and workers in the global business community. In The Black Book of Outsourcing, outsourcing gurus Doug Brown and Scott Wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions.
But more than just outlining best practices, the authors debunk some of the most persistent myths about outsourcing and its effects on the economy, and provide managers with the help they need. Most important, they equip you with a wide range of opportunities for professionals in the outsourcing industry, including new certification programs and key outsourcing vendors.
The Black Book of Outsourcing covers every major topic and application of outsourcing, including:
- Outsourcing to meet new business challenges
- Achieving outsourcing operational excellence
- Building new revenue streams through outsourcing
- Using outsourcing to reduce corporate risk
- Developing value-creating outsourcing relationships
- Building a career as an outsourcing professional
Based on Brown and Wilson's extensive experience working with dozens of companies on every aspect of outsourcing, this book provides the practical tools and information you need to make smart decisions in planning, developing, implementing, and leading effective outsourcing initiatives. Whether managers are concerned about the emotional and political side of outsourcing or the practical side of getting it done, The Black Book of Outsourcing offers comprehensive coverage, practical solutions, proven tactics, and trustworthy advice.
From the Back Cover
PRAISE FOR THE BLACK BOOK OF OUTSOURCING
"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity."
—Thomas J. Donohue, President and CEO, United States Chamber of Commerce
"An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy."
—Joseph P. Quinlan, Chief Global Economist, The Johns Hopkins University
"This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude."
—Robert Reich, Former U.S. Secretary of Labor, Clinton Administration
"Outsourcing is not a fad, but an important shift in how business is done in the global economy. As a global outsourcing leader, Capgemini understands the importance of being informed in making any outsourcing decision. The Black Book of Outsourcing provides a wealth of information on how to get it right."
—Terry Jost, North American Outsourcing Leader, Capgemini
"The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges."
—Ashish Arora, Professor, The Heinz School of Public Policy and Management, Carnegie Mellon University
"This book challenges readers to re-evaluate their preconceived notions about outsourcing."
—J. Brian Quinn, Buchanan Professor of Management Emeritus, Tuck School of Business, Dartmouth College
"This is, without question, the most comprehensive publication on outsourcing. It's destined to become the most regarded source of essential outsourcing information and practice. The Black Book of Outsourcing is the most important outsourcing investment you can make."
—Ward Holland, Vice President, Strategic Initiatives and Corporate Development, Wachovia Corporation
Most helpful customer reviews
89 of 91 people found the following review helpful.
Best Preparation for Executives by Good Guy Authors
By Maureen S. George (Denver, Colorado)
I bought this book several weeks ago when I learned I would be taking over our corporate outsourcing initiative (without much outsourcing governance education besides an MBA and purchasing experience).
Brown & Wilson's book took me step by step in actionable phases that brought me and our $148M company into the age of successful outsourcing. We no longer guess what outsourcing programs and projects are profitable or sensible. We no longer have vendors leading us into agreements we are unfamiliar with. Our service level agreements are tight and our relationships have true benchmarks.
I also recently read via Associated Press that Brown & Wilson's consulting firm is donating community economic re-development advice to the regions hit hard by the Hurricanes to attract outsourcing jobs to US areas rebuilding businesses.
Their efforts seems to be atruistic in bringing outsourcing jobs back, not advocating offshoring as most the other outsourcing authors do. The article said they have a track record of helping revive areas of US employment (Indian reservations, inner cities, rural poor) by orchestrating the events necessary to accomplish such a huge feat.
I highly recommend the book and expect we'll hear more about how these good guys are making business sense where we most need it.
Bottom Line on The Black Book of Outsourcing is you'll be surprised how far you can go with what you'll learn very rapidly. Thank you very much for allowing my opinion. MG
72 of 73 people found the following review helpful.
Best Two Books on Outsourcing & Global Economics I Found
By Terry M. Carruth (Providence, RI)
Kudo's to Thomas Friedman for bringing the much needed attention to the impending business issues of offshoring, globalization and outsourcing. Through interviewing influential executives at top technology companies in India and the US in particular, he has crafted a first-person journalist's trip report intertwined with personal anecdotes. The book has been critiqued as being a "how I spent my summer vacation" treatment of this serious subject of globalization which takes several hours to move through, this book is for you.
A more practically written and concise new book that I couldn't put down until I finished -- in just 2 hours is THE BLACK BOOK OF OUTSOURCING by Doug Brown & Dr Scott Wilson. I dog-earred and highlighted and post-it noted this perfect outsourcing reference manual and it sits directly on my desk for regular user.
THE BLACK BOOK OF OUTSOURCING has just been released in the last six months through Wiley Publishers, and it begins where Friedman left off. Not only does it encapsulate Friedman's message in just a few short pages, it goes on to provide thought-provoking ideas for action.
It's written by a business and technology experts and has contributions from a dozen other experts from the outsourcing and offshoring hot spots, including Shanghai, Taipei, Bangalore, Sydney, London, Singapore, and more. If you don't have the time to wade through Friedman's almost 500 pages, or if you have already and want to know more, I highly recommend THE BLACK BOOK OF OUTSOURCING.
Actually, together, they may an awesome team of books in your business arsenal.
Most Importantly, you don't have to be a globalist or economist or a free tank thinker to get this topic to you may think... "why bother reading such high brow stuff?"
Here's why.
Globalization will leave no nation, company or person untouched, including you and me. So, we'd better get ourslves ready for extreme competition. Friedman's Flat World and Brown & Wilson's THE BLACK BOOK OF OUTSOURCING will get you in a place of knowledge, history, business changes, effects, challenges and opportunities.
Botton Line: Buy both books together at discount. No better career advance training is so ready to lead you to a new global business player and executive.
45 of 46 people found the following review helpful.
OUTSOURCING CLASSICS = MULTISOURCING (Cohen) + THE BLACK BOOK OF OUTSOURCING (Brown & Wilson)
By Len Thompson (Wilmington, Delaware)
As Amazon recommended, I bought both MULTISOURCING (Cohen) and THE BLACK BOOK OF OUTSOURCING (Brown & Wilson) when searching for books to train our corporate officers and managers this coming spring on outsourcing. Looking through most every outsourcing book for sale via Amazon, I found that these two books complement each other superbly and provide the most comprehensive yet teachable subject matter that managers need.
Giant Kudos to the Amazon team for truly assessing all these books' strenghts and weaknesses and selecting these two which are on my desk, not my bookshelf! We have placed a company order for several dozen through Amazon corporate sales as our inservice required texts.
FYI, Where MULTISOURCING gives its reader a holistic and theoretical super-impression of where outsourcing is moving, THE BLACK BOOK OF OUTSOURCING delivers the unencumbered "How-To" and resources that managers need.
I felt it necessary to write this review because I read that here on Amazon.com, some off-target/negative reviews produced by the authors of other available outsourcing books (most of whom get their consulting revenues from foreign and offshore outsourcing vendors) against these two books...This is hugely ridiculous! I can't comment on the behavior, but I can assure other buyers that these two are probably the best business books on the current and forthcoming states of management practice I have evaluated in 12 years in corporate human resources development.
I also wanted to note that in order for an Amazon book reviewer to have their name publicized rather than use an alias, I would have to put in my credit card number. I am opposed to this, but indeed have used my real name. Thank you, again, for the Amazon recommendation for these fine manuals. Keep up the great work. These two classiscs will remain classics as far as outsourcing management is concerned. Len
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